The Cisco Consilium UniRSM Enhanced Module for CCX or CCE is an essential subscription license designed to revolutionize your contact center operations. This innovative module empowers your business with advanced features and functionalities, seamlessly integrating into your existing Cisco system architecture. By utilizing this module, you will enhance your customer service capabilities and streamline operational efficiency.

• Advanced Analytics: Unlock valuable insights into customer interactions and agent performance with robust reporting tools, enabling data-driven decision-making and strategic planning that drive success.
• Seamless Integration: The UniRSM Enhanced Module integrates effortlessly with your existing Cisco systems, ensuring a smooth transition without the need for disruptive upgrades or extensive downtime.
• Scalability: Designed to grow alongside your business, this module supports expansion and adaptation to evolving operational needs, making it a future-proof investment that keeps pace with your growth.
• Enhanced Security: With built-in security features, your data is protected against breaches, ensuring compliance with industry standards and safeguarding sensitive customer information.
• Expert Support: The subscription license includes access to Cisco's expert support team, providing ongoing assistance and guidance for optimal utilization of the UniRSM Enhanced Module.

Technical Details of Product

• Category: Contact Center Software
• Compatibility: CCX and CCE platforms
• License Type: Subscription
• Number of Licenses: 1 License
• Deployment Type: Cloud-based
• Support: Available with subscription

How to Install

Installing the Cisco Consilium UniRSM Enhanced Module is a straightforward process. Follow these steps to complete the installation:

1. Log into your Cisco CCX or CCE management console.
2. Navigate to the 'Modules' section of your system settings.
3. Select 'Add New Module' and choose the UniRSM Enhanced Module from the list.
4. Follow the on-screen prompts to complete the integration process.
5. Once installed, configure the module settings according to your operational needs and preferences.

Frequently Asked Questions

• Q: What is included in the subscription license?
  A: The subscription license includes access to the UniRSM Enhanced Module, ongoing updates, and support from Cisco’s customer service team.
• Q: Can I upgrade from an existing license?
  A: Yes, existing licenses can be upgraded to the subscription model for access to enhanced features and support.
• Q: Is the UniRSM Enhanced Module compatible with older versions of CCX or CCE?
  A: The module is designed for compatibility with the latest versions of CCX and CCE. Please check your current system version for compatibility.
• Q: How does the advanced analytics feature work?
  A: The advanced analytics feature collects data across all customer interactions and provides detailed reports, enabling you to assess performance metrics and improve service quality.
• Q: What type of support is available with the subscription?
  A: Subscribers have access to Cisco’s technical support team, which can assist with installation, configuration, and any technical issues that may arise.